Airport Assistance Services

At King Abdulaziz International Airport (JED), AirportAssist.com delivers tailored services to make your passage smooth. Here’s how:

Fast Track Assistance

At King Abdulaziz International Airport (JED), Airport Assist will provide quick clearance at the hectic security and immigration booths, which will help you sail through the checkpoints - just in time for flights, elite passengers, and busy pilgrims.​

Meet and Greet

The Friendly Airport staff meet you at arrivals, or the curbside, assist you with the check-in, escort you through the formalities, and get you directly to your lounge, boarding gate, or transport link, to start your personal and reassuring experience at JED.​

Lounge Access

JED has the glamorous AlFursan Lounge (Terminal 1), Plaza Premium Lounge (near Gate 39), and Wellcome Lounge to relax, eat, and have a shower. Airport Assist does the booking and the entry arrangements on your behalf.

VIP Airport Assistance

Discreet VIP services handle all the arrangements, including curbside, exclusive lounge, customized baggage handling, and special immigration clearances, among others, and therefore privacy and comfort are the priority of the elite passengers.​

Family & Special Needs

With elderly, children, or even disabled people, Airport Assist will give you a mobility aid, baby gear, priority lanes, and ensure that you have a relaxing time transitioning through congested terminals and security clearance.​

Baggage & Porter Help

Have our porters pick up, carry, and re-clear your baggage so you can relax and enjoy comfort and contact points as Airport Assist takes care of your baggage, door-to-door.

Transit Assistance

Connecting JED ? Airport Assist monitors flight changes, tracks gate shifts, arranges re-checks if switching airlines, and guides you smoothly through terminal transfers or visa formalities for worry-free layovers.​

Layover & Connection Tips

  • Check your terminal assignment – Confirm your terminal (Terminal 1, North, or Hajj) before arrival — connections may require airport rail or shuttle.​
  • Minimum layover recommendation – Allow at least 2.5 hours for international-to-international connections due to security and possible terminal changes.​
  • Immigration shortcuts – Pre-book Fast Track or Meet & Greet services for expedited passport control — especially valuable for long-haul arrivals or families.​
  • Lounge bookings – Reserve lounge passes (AlFursan, Plaza Premium, Wellcome) before travel; Priority Pass and airline status may be required for entry.​
  • Transit hotel options – Use Aerotel sleep pods (landside) or Wellcome Lounge (airside sleep rooms) — booking is highly recommended for comfort during layovers.​
  • Visa & entry rules – Most passengers from eligible countries can request a Saudi Transit Visa online — check regulations and latest updates.​
  • Local SIM/Wi-Fi – Complimentary Wi-Fi works after check-in; buy a Saudi SIM from airport booths near the aquarium in arrivals for stronger connectivity.​
  • Baggage transfers – For split tickets or multiple carriers, verify if your luggage is checked through — if not, Airport Assist will help collect and re-check bags.​
  • Flight monitoring – Follow updates through airline apps as JED gate changes are frequent; flight info screens and Airport Assist staff can assist with rebooking.​
  • Unique JED features – Don’t miss the 46-foot aquarium and scenic garden in Terminal 1 — calming spots for a short walk or a quick photo during transit.​

WE ENSURE SWIFT, SMOOTH AND SAFE PASSAGE THROUGH AIRPORTS